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How to request a cancellation of a current order?

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1 • Access your customer area.

 

2 • Go to the "My invoices" tab.

 

3 • Click on the invoice number concerned to see the details.

 

4 • Select the order concerned by the cancellation request then click on "Cancellation request".

 

5 • Fill in the reason for the cancellation request in the window that appears and confirm.

 

6 • The cancellation request has been transmitted. Depending on the progress of the order, the request may be validated or refused.